Q1: What is the weather like?
The weather conditions in the mountains are unstable and it may rain, so you need to bring your own rain gear

Q2: I rarely climb mountains. Is it suitable to participate in this trip? What is the difficulty of the route?
It is suitable for people who usually have the habit of hiking or exercising. If you rarely exercise and have not climbed the mountain, you must do physical fitness and walking training before departure.
Xiuluan Zhisheng Maotai Mountain Trail: Intermediate, suitable for people who usually have exercise habits (5 hours)
Simacus Shenmu Group Trail: Beginners, suitable for beginners to climbers (6 hours)

Q3: What can I prepare for mountain climbing food?
It is recommended to bring high-calorie foods and replenish physical strength at any time. Of course, don’t forget to have enough water.
Staple food: carbohydrates such as rice, pasta, toast, and potatoes.
Action food: food that is suitable for direct consumption and can be supplemented with high calorie at any time, such as chocolate, nuts, fudge, biscuits, jerky, etc.

Q4: After ordering, is it guaranteed to be able to join the group?
Yes, if the trip is not possible due to insufficient number of people, you can change to another show or choose a full refund

Q5: What payment methods can I choose when registering?
ATM remittance (five codes after the transfer notification), credit card (please contact customer service to create an order for you)
True Heart International Travel Account
Bank code: Yushan Bank 808
Branch: Luzhou Branch
Account Name: Zhenxin International Travel Service Co., Ltd.
Account number: 0820940016517

Q6: When is the latest time to register? How to sign up?
Two weeks before the designated departure date (Example: Departure on Saturday 12/12, registration and payment must be completed before 13:00 on Saturday 11/28)

Q7: Can I get a refund if I have to cancel the trip due to personal reasons?
If the guest cancels the itinerary due to personal reasons, the fee will be handled in accordance with the cancellation and refund standards.

------Please Note Before your Resisrer------

l Mountain climbing or hiking activities are potentially dangerous. Registration means that you have understood the unforeseeable emergencies in the course and are responsible for yourself (including personal valuables). Please take the initiative to inform family members, relatives, and the relevant itinerary and attention of this activity matter

l Pay attention to safety during the itinerary and follow the arrangements of the leader or guide. It is strictly forbidden to take risks and leave the team without authorization. Due to the danger and unpredictability of outdoor sports, participants should be fully responsible for their actions and consequences

l In case of bad weather or irresistible factors, the company reserves the right to cancel or change the itinerary. When the leader decides to retreat based on safety reasons during the journey, all group members should comply with the retreat

l During the itinerary, if a partner has a situation that threatens the safety of life, the whole team shall advance and retreat together, and no objection is allowed, and since the climbing team is a legal "dangerous community", the whole team should advance and retreat together

l Participants need to carefully evaluate their physical fitness and health status. The Hehuan Mountain and Ocean Trail is more than 3,000 meters, and the oxygen content is only 60% of that of the flat land. Please do not sign up for the following conditions: poor physical fitness, surgery in the past six months, panting, heart attack History of vascular disease, fear of heights, pregnancy, and other health factors that can cause danger. It is recommended that you assess your physical condition before signing up

l Participants need to bring their own rain gear and wear hiking shoes or sports shoes. If the equipment is not complete, the coach or guide has the right to refuse to lead, and there is no refund

l The guide will do everything possible to maintain the safety of the participants, but if the participant is still injured or killed due to personal negligence (such as a sudden trip, fall, hit a tree, slip, leave the team, conceal physical problems, etc.), it is not allowed Blame the orange cat

l If participants retreat due to personal factors (such as temporary accidents, physical insufficiency, mountain sickness, etc.), the expenses (such as board and lodging, transportation, etc.) incurred must be borne by themselves, and part of the unfinished activities cannot be refunded

l It rains for one third of the day in Taiwan, and the outdoor environment is always cloudy, sunny and changeable. If it rains, it is normal, so raincoat and rain pants are essential equipment for climbing. Participants agree not to request to cancel the trip on the grounds of rain. If they cancel by themselves, there will be no refund

l If natural disasters (such as earthquakes, typhoons, heavy rains), road interruptions, or other emergencies affect the safety of the trip before departure, Orange Cat has the right to decide to cancel or postpone, and participants can choose to refund ( Deduct the part already spent) or postpone (deduct the part already spent), but cannot apply for any compensation. However, if the participant decides to cancel by one-sided judgment before departure, Orange Cat is not obliged to refund and does not agree to the extension

客人因私人因素取消行程，費用依觀光局頒佈之「國內旅遊定型化契約書」規範標準辦理

l 出發14天(含)以前取消訂單，需收取費用全額 5% 手續費
l 出發前1~14天取消訂單，需收取費用全額 50% 手續費
l 出發當天(含前一晚15:00後)取消訂單，恕不退費
l 如遇不可抗因素取消行程(例：颱風、地震等天然災害；海象路況不佳無法出行；疫情升級發布禁止出遊封城封山的命令)，可免費延期一次，或扣除必要規費與行政費用總旅遊費用百分之5%後餘額退款

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